Job Description
- Accurately process orders from customer.
- To provide superb customer service and support.
- To resolve inquiries from customer promptly and smoothly in professional service attitude.
- Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.
- Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.
- Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline.
- Maintains and accurately update customer’s feedback, issue and resolution.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
- Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs
- Accurately and diligently process all incoming related documents.
- Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
- Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
- Willing to work overtime and flexible hours as requested/required.
- Work independently with minimum supervision.
- Proactive in feedback to superior from time to time on the operations or system challenge.
- To perform other job assignments that may be required by company from time to time.
Chinese 
English