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Work with propBUDDIES

Operations Executive

Job Description
  • Accurately process orders from customer.
  • To provide superb customer service and support.
  • To resolve inquiries from customer promptly and smoothly in professional service attitude.
  • Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.
  • Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.
  • Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline.
  • Maintains and accurately update customer’s feedback, issue and resolution.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
  • Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs
  • Accurately and diligently process all incoming related documents.
  • Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
  • Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
  • Willing to work overtime and flexible hours as requested/required.
  • Work independently with minimum supervision.
  • Proactive in feedback to superior from time to time on the operations or system challenge.
  • To perform other job assignments that may be required by company from time to time.