Job description

• Maintain HR operational documents eg. Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, Contracts of Employment, etc.
• Recruitment activities from screening, shortlisting, interviewing, selection, to offering, preparation and administering the signing of contracts.
• On-boarding and induction activities & Off-boarding process.
• Manage HR operations such as preparing and maintaining of personal files and records, payroll verification, tracking of service confirmation, contract expiry, etc.
• Manage holiday calendars and leave balance.
• Support employee engagement activities in the Company.
• Prepare the monthly management manpower reports.
• Deal with employee requests regarding human resources issues, rules, and regulations.

Requirement:

• At least 5 years of experience handing HR admin duties
• Knowledgeable in using e-leave, e-claims and e-timesheet systems
• Familiar with Malaysia’s Employment Act
• Team player, problem solver and resourceful
• Good communication skills and able to communicate effectively with all parties
• Self motivated and proactive in taking new initiatives

Responsibilites

• Oversee and guide the HR team in various functions.
• Develop & Implement HR policies to support the delivery of key business objectives including employee retention & engagement, company revenue generation.
• Develop & Implement company policies to promote a healthy work environment.
• Stay abreast of industry trends and ensure compliance of HR policies and practices with local labor rules and regulations.
• Lead annual KPIs and performance appraisal exercise of the organization.
• Prepare and manage budgets for recruitment, training and development and monitor overall monthly costing for each project.
• Counsel, make recommendations and take constructive disciplinary actions under the human relations policy and procedures of the company.
• Serve as Company’s representative in Industrial/Labour Court
• Consolidate & administer HR and Admin management reports to ensure accuracy and timely completion.
• Implement rewards & performance management initiatives, compensation & benefits strategy, and conduct market survey for the industry, as well as to support business expansion.
• Ensure timely processing of payroll cycles, including payroll, compensation & benefits, leave administration, learning & development, HR administration, employee & industrial relations, and present monthly reports to the Management.
• Support day-today HR operations and undertake ad-hoc duties as assigned by superior or the Management.

Requirements: –

• Candidate must posses at least Degree in Human Resource Management or equivalent.
• At least 10 year(s) of working experience in the related field is an advantage
• Possess good interpersonal and communication skills, self-motivated, team-work and an analytical problem solver.
• Well versed with Malaysia Labour Laws and good working knowledge of HR practices.
• Proficient and trustworthy in handling confidential and sensitive matters.
• Proficient knowledge in payroll software, statutory payments, claims and income tax deductions.
• Tech savvy and a fast learner, able to work under minimum supervision,
• Proficient in both spoken and written Bahasa Malaysia, English or Mandarin

Responsibilities :

• Responsible for daily accounting activities including preparation of budgeting
• Key in accounting data into accounting software
• Preparation and entry of payment / receipt vouchers
• Liase with auditor, secretary, tax agent, etc
• Prepare report for every project
• Basic knowledge on HR matters, SOCSO, EPF,PCB etc
• Prepare SST
• Undertake additional task and responsibilities when required or as instructed

Requirements :

• Possess Diploma or Degree in Accounting or other relevant professional with minimum 2-3 years of relevant working experience
• Able to handle full set of accounts and familiar with Autocount software is an addedadvantage
• Self-motivated, able to work independently and possess good communication andinterpersonal skills
• Good in written and spoken English, Mandarin and Bahasa Malaysia
• Organize, matured, proactive and good teamwork spirit
• Applicants must be willing to work in Bukit Jalil
• Preferably Chinese

Job Description

• Accurately process orders from customer.
• To provide superb customer service and support.
• To resolve inquiries from customer promptly and smoothly in professional service attitude.
• Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.
• Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.
• Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline.
• Maintains and accurately update customer’s feedback, issue and resolution.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs
• Accurately and diligently process all incoming related documents.
• Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
• Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
• Willing to work overtime and flexible hours as requested/required.
• Work independently with minimum supervision.
• Proactive in feedback to superior from time to time on the operations or system challenge.
• To perform other job assignments that may be required by company from time to time.

• Candidate must possess at least a Diploma or Bachelor’s Degree in IT / Accounting.
• To provide systems implementation support and advice.
• Creation of training courses and supporting materials – including written, video, and interactive eLearning.
• Delivery of training to a range of users, physically or virtually.
• Providing one to one and bespoke training for users to address specific issues
• Must have basic knowledge of general financial accounting.
• Must have basic knowledge of general computing.