Maintain HR operational documents eg. Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, Contracts of Employment, etc.
Recruitment activities from screening, shortlisting, interviewing, selection, to offering, preparation and administering the signing of contracts.
On-boarding and induction activities & Off-boarding process.
Manage HR operations such as preparing and maintaining of personal files and records, payroll verification, tracking of service confirmation, contract expiry, etc.
Manage holiday calendars and leave balance.
Support employee engagement activities in the Company.
Prepare the monthly management manpower reports.
Deal with employee requests regarding human resources issues, rules, and regulations.
Requirement:
At least 5 years of experience handing HR admin duties
Knowledgeable in using e-leave, e-claims and e-timesheet systems
Familiar with Malaysia’s Employment Act
Team player, problem solver and resourceful
Good communication skills and able to communicate effectively with all parties
Self motivated and proactive in taking new initiatives
Oversee and guide the HR team in various functions.
Develop & Implement HR policies to support the delivery of key business objectives including employee retention & engagement, company revenue generation.
Develop & Implement company policies to promote a healthy work environment.
Stay abreast of industry trends and ensure compliance of HR policies and practices with local labor rules and regulations.
Lead annual KPIs and performance appraisal exercise of the organization.
Prepare and manage budgets for recruitment, training and development and monitor overall monthly costing for each project.
Counsel, make recommendations and take constructive disciplinary actions under the human relations policy and procedures of the company.
Serve as Company’s representative in Industrial/Labour Court
Consolidate & administer HR and Admin management reports to ensure accuracy and timely completion.
Implement rewards & performance management initiatives, compensation & benefits strategy, and conduct market survey for the industry, as well as to support business expansion.
Ensure timely processing of payroll cycles, including payroll, compensation & benefits, leave administration, learning & development, HR administration, employee & industrial relations, and present monthly reports to the Management.
Support day-today HR operations and undertake ad-hoc duties as assigned by superior or the Management.
Requirements: –
Candidate must posses at least Degree in Human Resource Management or equivalent.
At least 10 year(s) of working experience in the related field is an advantage
Possess good interpersonal and communication skills, self-motivated, team-work and an analytical problem solver.
Well versed with Malaysia Labour Laws and good working knowledge of HR practices.
Proficient and trustworthy in handling confidential and sensitive matters.
Proficient knowledge in payroll software, statutory payments, claims and income tax deductions.
Tech savvy and a fast learner, able to work under minimum supervision,
Proficient in both spoken and written Bahasa Malaysia, English or Mandarin
To resolve inquiries from customer promptly and smoothly in professional service attitude.
Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.
Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.
Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline.
Maintains and accurately update customer’s feedback, issue and resolution.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs
Accurately and diligently process all incoming related documents.
Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
Willing to work overtime and flexible hours as requested/required.
Work independently with minimum supervision.
Proactive in feedback to superior from time to time on the operations or system challenge.
To perform other job assignments that may be required by company from time to time.
Responsible for social media planning and management, including preparation of written material, photos and videos for social media updates.
Prepare and analyze digital marketing report on timely basis.
To update website and create landing page with Wix.
Assist in the copywriting and design of EDM Marketing.
Manage digital advertising campaigns (Facebook Ads, Google Ads & Linkedin Ads) to generate leads and improve brand awareness.
Monitor SEO and user engagement and suggest content optimization.
Write compelling and high-quality website content, including blog posts and page descriptions.
Any other ad-hoc task as required by superior.
Job Requirement:
Candidate must possess at least Bachelor’s Degree/ Post-Graduate Diploma/Professional Degree in Marketing or relevant fields.
At least one year(s) of working experience in marketing field is required for this position.
Required Skill(s): Digital marketing skills, social media management, content management, copywriting, content editing, proofreading, reading & research, computer knowledge, internet – savvy.
Proficiency in operating major advertising and analytics tools including Google Ads, Meta Business Manager and Google Analytics. Experience in Linkedin Ads, Google Data Studio or Google Tag Manager is a plus.
Has a good knowledge of SEO, keyword research and integrating keyword strategy into copy and content.
Language: Chines and English, Bahasa Malaysia is plus
Plan and execute a Marketing campaign
Build & maintain a social media presence
Brainstorm creative growth strategies with a team member
Plan & execute marketing email campaign and blast out