To resolve inquiries from customer promptly and smoothly in professional service attitude.
Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.
Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.
Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline.
Maintains and accurately update customer’s feedback, issue and resolution.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs
Accurately and diligently process all incoming related documents.
Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
Willing to work overtime and flexible hours as requested/required.
Work independently with minimum supervision.
Proactive in feedback to superior from time to time on the operations or system challenge.
To perform other job assignments that may be required by company from time to time.
Responsible for social media planning and management, including preparation of written material, photos and videos for social media updates.
Prepare and analyze digital marketing report on timely basis.
To update website and create landing page with Wix.
Assist in the copywriting and design of EDM Marketing.
Manage digital advertising campaigns (Facebook Ads, Google Ads & Linkedin Ads) to generate leads and improve brand awareness.
Monitor SEO and user engagement and suggest content optimization.
Write compelling and high-quality website content, including blog posts and page descriptions.
Any other ad-hoc task as required by superior.
Job Requirement:
Candidate must possess at least Bachelor’s Degree/ Post-Graduate Diploma/Professional Degree in Marketing or relevant fields.
At least one year(s) of working experience in marketing field is required for this position.
Required Skill(s): Digital marketing skills, social media management, content management, copywriting, content editing, proofreading, reading & research, computer knowledge, internet – savvy.
Proficiency in operating major advertising and analytics tools including Google Ads, Meta Business Manager and Google Analytics. Experience in Linkedin Ads, Google Data Studio or Google Tag Manager is a plus.
Has a good knowledge of SEO, keyword research and integrating keyword strategy into copy and content.
Language: Chines and English, Bahasa Malaysia is plus
Plan and execute a Marketing campaign
Build & maintain a social media presence
Brainstorm creative growth strategies with a team member
Plan & execute marketing email campaign and blast out